TERMS-OF-USE
Terms & Conditions
These Terms & Conditions apply to purchases from the Luxury's Point online store.
ONLINE STORE
Luxury's Point currently operates this checkout as an online store. Orders, returns, exchanges, customer support, tracking, vouchers, and refunds are managed through the website/admin system. There is no physical-store return or exchange service.
ORDER CONFIRMATION
A Cash on Delivery order is created and confirmed after checkout is completed. An online-payment order is not confirmed until the payment provider confirms that the payment was successful. If online payment is declined, cancelled, expired, technically failed, or not completed, the order is not treated as confirmed and no confirmation message should be sent.
PRICES, TAX & PAYMENTS
Prices are shown in the selected currency. If tax is marked as included, the displayed selling price already includes tax. Online payment may be processed through cards, wallets, Apple Pay or other payment methods enabled by the payment provider. Cash on Delivery may be available when activated by Luxury's Point.
DISCOUNTS & OFFERS
Discounts, vouchers, automatic offers, Buy 1 Get 1 Free offers, and campaign codes are subject to their displayed conditions, usage limits, and validity period. Luxury's Point may reject misuse, duplicate use, or attempted use outside the campaign conditions.
For Buy 1 Get 1 Free offers, the higher-priced eligible item remains the paid item and the lower-priced eligible item is the free discounted item. This rule controls the invoice, checkout discount, return, exchange, and refund calculation.
RETURNS & EXCHANGES
Standard items can be returned or exchanged within 14 days from delivery. Offer, promotion, sale, discount-code, or Buy 1 Get 1 Free items can be returned or exchanged within 7 days from delivery only. Items must be delivered before any return or exchange request can be opened.
Every returned item must pass inspection. Items that are used, washed, ironed incorrectly, damaged, stained, altered, missing labels, missing packaging, or not following washing/ironing care instructions may be rejected.
REFUNDS
Refunds are processed after the returned item is received and approved by inspection. Refund transfer is processed within 10 business days after inspection approval. Online payments are refunded to the original payment method where possible, including card, wallet, Apple Pay / online wallet route, or InstaPay where applicable.
CUSTOMER DATA
Customers must provide correct name, mobile, city, full address, and order information. Wrong or incomplete information can delay shipping, tracking, return approval, exchange, or refund.
POLICY CHANGES
Luxury's Point may update these terms when required for operational, payment, legal, or customer-service reasons. The version visible on the website applies to current website orders.