PRIVACY-POLICY
Privacy Policy
Luxury's Point respects customer privacy and only collects information needed to run the online store, process orders, provide customer support, improve the shopping experience, and comply with payment, shipping, and legal requirements.
INFORMATION WE COLLECT
We may collect your name, email, mobile number, alternative mobile number, city, full address, delivery instructions, order notes, products ordered, payment status, tracking number, return/exchange details, refund details, customer-support messages, vouchers, and account login information.
PAYMENT DATA
Online payments are processed through approved payment providers. Luxury's Point does not need to store full card numbers. Payment status, payment reference, method type, and transaction result may be stored to confirm orders, handle refunds, and resolve payment issues.
SHIPPING, RETURNS & SUPPORT
We use order, address, mobile, tracking, return, exchange, and inspection information to deliver orders, update tracking, process support requests, approve returns, complete exchanges, and transfer refunds.
EMAIL, WHATSAPP & NOTIFICATIONS
We may contact you by email, WhatsApp, phone, or SMS for order confirmation, payment updates, tracking updates, return/exchange updates, refund updates, vouchers, and customer-support follow-up. WhatsApp order messages are limited to approved operational messages such as order confirmation and tracking updates when configured.
COOKIES & PREFERENCES
The website uses necessary cookies for cart, login, checkout, security, language, currency, and session behavior. Optional cookies or scripts may be used for analytics, marketing, and personalization only according to your consent choices where required.
DATA SHARING
We may share the minimum required information with payment providers, shipping companies, email/WhatsApp providers, hosting providers, fraud/security tools, and internal team members who need access based on their role. We do not sell customer personal data.
DATA SECURITY
We use role-based admin permissions, protected settings, backup protection, and system controls to reduce unauthorized access. Customers should keep login credentials private and contact support if they suspect account misuse.
CUSTOMER RIGHTS
You may contact Luxury's Point to request access, correction, or support regarding your account/order information. Some records may need to be retained for accounting, payment, refund, fraud-prevention, or legal reasons.
CONTACT
For privacy, order, return, exchange, or refund questions, contact Luxury's Point customer support through the contact page or the official support channels shown on the website.